Helping Parents Embrace Your School's New Communication App

As a school committed to parent partnership, you understand that effective communication is key. While email served a purpose in the past, the landscape has changed. Spam filters, outdated contact lists, and overflowing inboxes can cause important updates to slip through the cracks. That's why your school is introducing a dedicated communication app designed to provide a smoother, more reliable experience for parents.

Change can be a little daunting, so here's a guide to help your parents make the transition and foster a new habit of regularly checking the school app.

Emphasize the Benefits

  • No More Lost Information: Highlight that the app becomes the single source of truth – assessments, attendance, announcements – everything is right there, no more searching through emails.

  • Real-Time Updates: Parents get instant push notifications for important matters, reducing the worry of missing out.

  • Multilingual Support (if applicable): If your app offers translation features, emphasize this as a huge advantage for your diverse families.

  • Ease of Use: Tout the app's intuitive design – far simpler than navigating cluttered inboxes.

Step-by-Step Onboarding

  • Clear Launch Announcement: Don't just spring the app on parents. Send a multi-channel notice (email, printed letter, etc.) explaining the reasons for the change and the benefits.

  • Download Guide: Provide simple download instructions for both Android and iOS, with screenshots if possible.

  • Short Intro Video: A 2-minute, friendly video walkthrough of the app's basic features can ease new-user anxiety.

  • Clear timeline: Be explicit with the dates when communication by email will be phased out but give them enough time to be informed about the change.

  • Dedicated Support: Offer a clear help email or phone number for parents with setup questions.

Make the App Essential

  • Phase Out Over-Reliance on Email: Gradually shift announcements and updates exclusively to the app.

  • Feature Unique Content: Consider offering parent resources, school newsletters, or event photos only through the app to create a compelling reason to check it.

Positive Reinforcement

  • Success Stories: Share testimonials (anonymized, if needed) of parents loving the convenience of the app.

  • Gamification: If suitable for your school's culture, consider a short contest rewarding the first parents who complete certain actions within the app.

Patience and Persistence

Changing ingrained habits takes time. Continue offering support, promoting the benefits, and it will soon become the default way parents connect with their child's education.

Download our free checklist for successful parent adoption of a new communication tool

(includes templates)